Quality and Safety
Every day, millions of people around the world are treated safety and effectively. But advances in medical technology and knowledge are making healthcare more complex and, unfortunately, things can and do go wrong no matter how dedicated and professional healthcare staff are. Making care safer and reducing avoidable harm therefore continue to be fundamental goals for everyone who manages or leads the delivery of patient care.
This course provides comprehensive coverage of all of the knowledge and skills required by today’s patient safety and risk management professionals. It explores how, in healthcare, fallible human beings and complex systems interact to create a challenging safety environment. The course also shows you, in considerable depth, how to set up effective error reporting systems and lead investigations into adverse incidents in order to learn from harm and reduce the likelihood of recurrence. In addition to guiding you through each stage of a patient safety improvement project the course will enable you to develop your impact as an agent of change capable of convincing physicians and other clinical staff to collaborate with you to design safer systems of care and develop a culture of safety.
Delivered via IHLM’s online learning platform and through live interactive virtual tutorials, you will become part of a global community learning how to transform patient safety together.
The course content has been carefully benchmarked against both the Patient Safety Movement’s Patient safety curriculum and the Institute for Healthcare Improvement’s Certified Professional in Patient Safety (CPSS) examination to ensure that it is fully up-to-date with current thinking and best practice. Upon completion of the course you will be able to:
This course is broken down into ten manageable weekly modules:
This course should take approximately 4 – 6 hours per week. You can expect to devote about 1 – 2 hours per week to self-paced learning, 1 – 2 hours per week preparing for and participating in the webinar and 1 – 2 hours per week applying your knowledge through learning activities and mini-projects. Every webinar is recorded so you can rewatch it at any time.
This course will benefit anyone who has an interest in, or responsibility for, the safety of patients and the management of clinical risk. This can include patient safety officers and specialists; clinical leaders such as physicians, nurses and allied healthcare professionals and staff in administrative or managerial roles who want to improve their understanding of this most fundamental body of knowledge.
The course is also ideal for both established and emerging patient safety leaders who want to improve their skills and knowledge, maximise their professional impact and advance their career.
Upon successful completion of the course you’ll receive an:
Ready to start? Just click the ‘Register now’ button at the top of this page or use the ‘Ask us a question’ button if you’d like to talk to one of our course facilitators. The fee for this course is £995 per person. If you’d like to pay in instalments you can arrange this by contacting us at: firstname.lastname@example.org.
We provide discounts to organisations registering 3 or more staff in the course and can also provide a customised in-house version tailored to your organisation’s specific needs.
All registrations are subject to our terms and conditions which are available here. By registering for an IHLM course you are accepting these terms and conditions and agreeing to be bound by them.
In our first module we will introduce the course by reviewing the nature and frequency of medical errors and adverse incidents as well as the three fundamental concepts upon which the contemporary study of patient safety is based: complexity, integration and high reliability. The topics covered in this module include:
In Module 2 we will explore the cognitive, physical and psychological factors that affect how human beings and health systems interact and discover how we can design safer health systems. The topics covered in this module include:
Technology has become an integral part of healthcare so in this module we address its impact on patient safety and consider how technology’s benefits can be harnessed without compromising the safety of care. The topics covered in this module include:
This is the first of three modules that will take an in-depth look at how errors should be reported, investigated and responded to. We begin by considering the importance of having systems capable of capturing safety issues and concerns. The topics covered in this module include:
In Module 5 we review, in detail, the skills and knowledge needed to manage and lead a comprehensive patient safety investigation using Root Cause Analysis (RCA). The topics covered in this module include:
In the third of our error science modules we explore how to undertake an improvement project and how to measure its impact on patient safety. The topics covered in this module include:
Effective teamwork and communication both play a critical role in keeping patients safe. In this module we discover why they are important and how we can improve them. The topics covered in this module include:
In Module 8 we consider the critical role the patient safety leader or specialist plays in a healthcare organisation and the skills, knowledge and behaviours that make a high-performing patient safety leader. The topics covered in this module include:
A culture in which every caregiver values patients and their safety is the aspiration of all progressive healthcare organisations. In this module we discover why this aspiration can, however, be elusive and consider what it takes to create and sustain a genuinely ‘just culture’ that facilitates exceptional safety standards. The topics covered in this module include:
The final module of this course considers what safe care means for patients and their families and how we can take a more patient-centred perspective on matters of safety. The topics covered in this module include:
A comprehensive course for progressive healthcare providers and professionals who want to design and deliver more person-centred, compassionate and responsive care.
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