Terms & Conditions

By using this website you are deemed to accept the following terms and conditions:


This website is operated by the Institute of Healthcare Leadership and Management (“IHLM”), a limited company registered in England and Wales (Registration Number 08972834).  References to “we” and “our” in these terms are references to “us” – the Institute of Healthcare Leadership and Management Limited – and references to “you” and “your” are references to you, whoever you might be.


Our liability in connection with any products or services purchased through our website is strictly limited to the purchase price of such products or services. This does not exclude or limit in any way our liability for fraud or for death or personal injury caused by our negligence or any other liability to the extent that it may not be excluded or limited as a matter of law. We accept no liability for any minor errors or omissions that can remain despite the precautions taken by us in the presentation of the products.


Contracts for the purchase of products or services through our website will be governed by English law. Any dispute arising from or related to such contracts shall be subject to the non-exclusive jurisdiction of the English Courts.


We do not represent and cannot guarantee that the content and the provision of the content of this website will always be correct, uninterrupted or fault, error and virus free.


You may download, store, view and print anything here on a single computer for your personal reference only. Any reproduction, networking, transmission or redistribution of any part of these web pages in any form is prohibited.

All rights in this website and the content of this website including copyright, design rights, patents, inventions, know how, trade marks and any other intellectual property rights in any of the foregoing are reserved to us.


This website may contain links to other websites solely for your convenience. We do not endorse any such linked sites and we assume no responsibility for the contents of any other website to which this website offers links.


The following terms and conditions apply to registrations for all courses and programmes organised by IHLM. Please read them carefully as they contain important information.  When you register for a course or programme you agree to be bound by these terms.

Your registration constitutes an offer to IHLM to attend a course or programme which is accepted by us when we issue a confirmation of registration, whether via email or any other means.  IHLM reserves the right to refuse to accept any registration.

Payment for a course or programme must be received in full by IHLM at least 14 (fourteen) days prior to the date the course or programme commences.  To take advantage of discounts with an expiry date, registration and payment must be received by that expiry date.

Attendance at any course or programme will only be permitted upon receipt of full payment and entry will be denied unless the registration fee has been paid in full.  Upon receipt of payment a confirmation letter and receipt will be sent via email.

For UK-based programme members the registration fee includes Value-Added Tax (VAT) of 20%.

Prices for each course or programme are correct at the time of publication. IHLM reserves the right to change the prices at any time but changes will not affect registrations which have already been confirmed by IHLM.

Should a registered participant be unable to attend, a suitable participant is welcome to replace them at no extra charge.

Cancellations received no less than 14 (fourteen) days before a course or programme is due to commence will receive a full refund, less a 25% administration fee.  We regret that, after that date, no refund will be given.  Cancellations and substitutions can be made by email to: registration@ihlm.org.

IHLM reserves the right to change the content, structure, learning outcomes, faculty, dates or venue of a course or programme should unforeseen events arise.

IHLM accepts no liability, beyond fully refunding the registration fee, should a course or programme be cancelled for any reason.

IHLM takes no responsibility whatsoever for the obtaining of any visa or permit required by a delegate to in order to attend a course or programme.  Should a delegate be unable to attend a course or programme due to their failure to obtain a visa or the refusal to grant them a visa the provisions set out above shall still apply.

All unauthorised photography and the recording or transmitting of audio or visual material, data or information during a course or programme is expressly prohibited.

IHLM reserves the right to amend these terms and conditions from time to time and you will be subject to the terms and conditions in force at the time you submit your registration.


More courses

All courses


  • What is a mini MBA and who is it for?

    October 18, 2023

    Pretty much everyone working in business or management has heard of the MBA degree. However, few healthcare leaders have the time, money or need for such a lengthy and expensive programme.

  • Her Majesty Queen Elizabeth II

    September 8, 2022

    IHLM is deeply saddened by the death of Queen Elizabeth II. Her Majesty was patron of more than 600 charities, many of them in the field of health and medical care.

Upcoming Courses