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This website is operated by the Institute of Healthcare Leadership and Management (“IHLM”), a limited company registered in England and Wales (Registration Number 08972834). References to “we” and “our” in these terms are references to “us” – the Institute of Healthcare Leadership and Management Limited – and references to “you” and “your” are references to you, whoever you might be.
Our liability in connection with any products or services purchased through our website is strictly limited to the purchase price of such products or services. This does not exclude or limit in any way our liability for fraud or for death or personal injury caused by our negligence or any other liability to the extent that it may not be excluded or limited as a matter of law. We accept no liability for any minor errors or omissions that can remain despite the precautions taken by us in the presentation of the products.
Contracts for the purchase of products or services through our website will be governed by English law. Any dispute arising from or related to such contracts shall be subject to the non-exclusive jurisdiction of the English Courts.
We do not represent and cannot guarantee that the content and the provision of the content of this website will always be correct, uninterrupted or fault, error and virus free.
You may download, store, view and print anything here on a single computer for your personal reference only. Any reproduction, networking, transmission or redistribution of any part of these web pages in any form is prohibited.
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This website may contain links to other websites solely for your convenience. We do not endorse any such linked sites and we assume no responsibility for the contents of any other website to which this website offers links.
The following terms and conditions apply to registrations for all courses and programmes organised by IHLM. Please read them carefully as they contain important information. When you register for a course or programme you agree to be bound by these terms.
Your registration constitutes an offer to IHLM to attend a course or programme which is accepted by us when we issue a confirmation of registration, whether via email or any other means. IHLM reserves the right to refuse to accept any registration.
Payment for a course or programme must be received in full by IHLM at least 14 (fourteen) days prior to the date the course or programme commences. To take advantage of discounts with an expiry date, registration and payment must be received by that expiry date.
Attendance at any course or programme will only be permitted upon receipt of full payment and entry will be denied unless the registration fee has been paid in full. Upon receipt of payment a confirmation letter and receipt will be sent via email.
For UK-based programme members the registration fee includes Value-Added Tax (VAT) of 20%.
Prices for each course or programme are correct at the time of publication. IHLM reserves the right to change the prices at any time but changes will not affect registrations which have already been confirmed by IHLM.
Should a registered participant be unable to attend, a suitable participant is welcome to replace them at no extra charge.
Cancellations received no less than 14 (fourteen) days before a course or programme is due to commence will receive a full refund, less a 25% administration fee. We regret that, after that date, no refund will be given. Cancellations and substitutions can be made by email to: registration@ihlm.org.
IHLM reserves the right to change the content, structure, learning outcomes, faculty, dates or venue of a course or programme should unforeseen events arise.
IHLM accepts no liability, beyond fully refunding the registration fee, should a course or programme be cancelled for any reason.
IHLM takes no responsibility whatsoever for the obtaining of any visa or permit required by a delegate to in order to attend a course or programme. Should a delegate be unable to attend a course or programme due to their failure to obtain a visa or the refusal to grant them a visa the provisions set out above shall still apply.
All unauthorised photography and the recording or transmitting of audio or visual material, data or information during a course or programme is expressly prohibited.
IHLM reserves the right to amend these terms and conditions from time to time and you will be subject to the terms and conditions in force at the time you submit your registration.
Healthcare Leadership
Our flagship course for high-potential healthcare leaders: built around the core strategic management disciplines and designed to prepare you for more senior roles and greater responsibilities.
Productivity and Value
This course will enable you and your healthcare organisation to achieve operational excellence by improving capacity, productivity and patient flow at every stage of care.
Patient Experience
A comprehensive course for progressive healthcare providers and professionals who want to design and deliver more person-centred, compassionate and responsive care.
Quality and Safety
Discover how to set up effective error reporting systems, lead investigations into adverse incidents, implement successful patient safety improvement projects and design safer systems of care.
Employee Experience
Discover how to support, engage and retain your healthcare workforce when you need them the most.
Healthcare Strategy
Using case studies from hospitals, clinics and healthcare systems, this programme shows you how to design and execute a strategic project or plan in a healthcare organisation.
Productivity and Value
This course will enable you to accelerate your hospital’s post-pandemic recovery and implement proven strategies for transforming performance in the operating room.
Healthcare Leadership
Aimed at first time healthcare leaders and those aspiring to their first leadership role, this programme will enable you to improve teamwork and take responsibility for people and services.
Digital Transformation
This unique programme will benefit anyone who wants to understand the potential benefits of digital technologies in healthcare and how they can capture those benefits for their own organisation.
Healthcare Strategy
This programme provides you with practical tools for understanding patient needs and preferences, developing a marketing plan, building your healthcare brand and growing revenues.
Productivity and Value
This course gives you practical tools for making better financial decisions and maximising the financial performance of your healthcare organisation.
Digital Transformation
This course is designed to enable healthcare teams and professionals to set-up and manage their own virtual wards or spread the virtual ward model across their health and social care economy.
Quality and Safety
This course will enable you to master the concepts, methods and tools you need to lead successful quality improvement projects or become a quality improvement specialist.
Data Science and Analytics
This course is for anyone who wants to develop their data literacy, make more data-informed decisions and use data analytics to improve the quality and safety of care as well as the experience and satisfaction of patients.
October 18, 2023
Pretty much everyone working in business or management has heard of the MBA degree. However, few healthcare leaders have the time, money or need for such a lengthy and expensive programme.
September 8, 2022
IHLM is deeply saddened by the death of Queen Elizabeth II. Her Majesty was patron of more than 600 charities, many of them in the field of health and medical care.
Course starts: 05 September 2024
Location: Online
