IHLM work in partnership with healthcare organisations of all sizes, in both the public and private sectors, to design and deliver learning solutions that are tailored to their unique needs and have a measurable impact on the outcomes that matter to them.
Customised courses and programmes take place whenever and wherever our client organisations choose – frequently combining in-person and online learning. Working backwards from the specific outcomes that our clients are focusing on, we define the teams, departments or professional groups that need to be targeted and identify the skills, knowledge and capabilities they will need in order achieve success.
This enables us to align the learning and development of a healthcare organisation’s people with the strategic goals the organisation is striving to achieve: whether it is improving the quality and safety of patient care, planning new projects, or preparing the next generation of leaders.
Most participants find the process of discussing, reflecting, and experimenting in the ‘safe space’ of an IHLM course to be a truly cathartic experience: a rare opportunity to reflect, review and rethink, liberated from workplace pressures and with the freedom to debate and resolve issues openly and productively.
Our customised courses and programmes are delivered by expert faculty whose background and expertise makes them ideally suited to researching and teaching in healthcare organisations. They all have extensive experience gained in senior healthcare leadership roles around the world and are skilled teachers, coaches and facilitators.
Every IHLM course provides insights, analysis, frameworks and management models that will empower healthcare leaders to transform both their own performance and that of their team, unit or organisation. Everything – from the course materials to the interactive case studies and collaborative exercises – is designed to maximise the impact and effectiveness of participants’ learning. All our courses and programmes combine in-person and digital learning that is accessed via our website.
A customised course is an important investment that must deliver value. IHLM uses a variety of mechanisms – including participant feedback, interviews and work-based projects – to evaluate the impact of a course and to review, where necessary, the effectiveness its content and teaching methods in achieving the required learning outcomes.
While many client organisations require courses ranging from just three to five days, some require programmes containing multiple courses delivered across a number of months or years. Programmes containing multiple courses are often designed to enable participants to undertake work-based projects through which they are able to apply their learning back in their workplace and then return to the classroom to share and reflect on their experiences. When combined with assessed projects or assignments, multi-course programmes can often lead to the award of a recognised, regulated qualification.
IHLM’s popular course on Patient Experience and Service Excellence is for progressive healthcare providers and professionals who want to design and deliver more person-centred, compassionate and responsive care.
Healthcare Leadership
Our flagship course for high-potential healthcare leaders: built around the core strategic management disciplines and designed to prepare you for more senior roles and greater responsibilities.
Productivity and Value
This course will enable you and your healthcare organisation to achieve operational excellence by improving capacity, productivity and patient flow at every stage of care.
Patient Experience
A comprehensive course for progressive healthcare providers and professionals who want to design and deliver more person-centred, compassionate and responsive care.
Quality and Safety
Discover how to set up effective error reporting systems, lead investigations into adverse incidents, implement successful patient safety improvement projects and design safer systems of care.
Employee Experience
Discover how to support, engage and retain your healthcare workforce when you need them the most.
Healthcare Strategy
Using case studies from hospitals, clinics and healthcare systems, this programme shows you how to design and execute a strategic project or plan in a healthcare organisation.
Productivity and Value
This course will enable you to accelerate your hospital’s post-pandemic recovery and implement proven strategies for transforming performance in the operating room.
Healthcare Leadership
Aimed at first time healthcare leaders and those aspiring to their first leadership role, this programme will enable you to improve teamwork and take responsibility for people and services.
Digital Transformation
This unique programme will benefit anyone who wants to understand the potential benefits of digital technologies in healthcare and how they can capture those benefits for their own organisation.
Healthcare Strategy
This programme provides you with practical tools for understanding patient needs and preferences, developing a marketing plan, building your healthcare brand and growing revenues.
Productivity and Value
This course gives you practical tools for making better financial decisions and maximising the financial performance of your healthcare organisation.
Digital Transformation
This course is designed to enable healthcare teams and professionals to set-up and manage their own virtual wards or spread the virtual ward model across their health and social care economy.
Quality and Safety
This course will enable you to master the concepts, methods and tools you need to lead successful quality improvement projects or become a quality improvement specialist.
Data Science and Analytics
This course is for anyone who wants to develop their data literacy, make more data-informed decisions and use data analytics to improve the quality and safety of care as well as the experience and satisfaction of patients.
October 18, 2023
Pretty much everyone working in business or management has heard of the MBA degree. However, few healthcare leaders have the time, money or need for such a lengthy and expensive programme.
September 8, 2022
IHLM is deeply saddened by the death of Queen Elizabeth II. Her Majesty was patron of more than 600 charities, many of them in the field of health and medical care.
