This website is operated by IHLM Limited, a limited company registered in England and Wales (Registration Number 08972834). References to “we” and “our” in these terms are references to “us” – IHLM Limited, and references to “you” and “your” are references to you, whoever you might be.
Our website does not collect any personal information about you unless you choose to give it to us by placing and order, completing a form or sending us an email.
When you visit our website your browser does, however, send details of your IP (Internet Protocol) address, and sometimes a web address which will identify organisations visiting the site, together with the date and time and other information about your browser and operating system. We and those who maintain our website record and use this information to evaluate how our website is used.
If you place an order, complete a form or send us an email, you will be sending us personal data and we will store and use it only for the purpose apparent, and for any other purposes for which you give your consent.
A cookie is information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website. We will use the persistent cookies to: enable our website to recognise you the next time you visit the site, so that we can show you new information.
Session cookies are deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites.
All our partners and staff are obliged to keep your personal information confidential. We do not share information about you with any third parties unless that is indicated on the form or you agree to it. We take all reasonable precautions to keep it secure, but note that information in forms and emails is not encrypted and is no more secure than ordinary email. We will only disclose information about you if we are required to do so by law or if it is necessary in connection with legal proceedings.
You are entitled to apply for a copy of any information we hold about you and to have any inaccurate information corrected.
We may revise this policy at any time. If it changes, this page will contain the updated version; please review it regularly.
We reserve the right to terminate, suspend or alter the content of this website and to amend these terms and conditions at any time. Continued use of this website after alteration of these terms and conditions shall be deemed to constitute acceptance of such alterations.
Quality and Safety
Discover how to set up effective error reporting systems, lead investigations into adverse incidents, implement successful patient safety improvement projects and design safer systems of care.
Discover how to support, engage and retain your healthcare workforce when you need them the most.
Using case studies from hospitals, clinics and healthcare systems, this programme shows you how to design and execute a strategic project or plan in a healthcare organisation.
Productivity and Value
This course will enable you to accelerate your hospital’s post-pandemic recovery and implement proven strategies for transforming performance in the operating room.
Aimed at first time healthcare leaders and those aspiring to their first leadership role, this programme will enable you to improve teamwork and take responsibility for people and services.
This unique programme will benefit anyone who wants to understand the potential benefits of digital technologies in healthcare and how they can capture those benefits for their own organisation.
This programme provides you with practical tools for understanding patient needs and preferences, developing a marketing plan, building your healthcare brand and growing revenues.
Productivity and Value
This course will enable you and your healthcare organisation to achieve operational excellence by improving capacity, productivity and patient flow at every stage of care.
Our flagship programme for high-potential healthcare leaders: built around the core strategic management disciplines and designed to prepare you for more senior roles and greater responsibilities.
A comprehensive course for progressive healthcare providers and professionals who want to design and deliver more person-centred, compassionate and responsive care.
Productivity and Value
This course gives you practical tools for making better financial decisions and maximising the financial performance of your healthcare organisation.
This course is designed to enable healthcare teams and professionals to set-up and manage their own virtual wards or spread the virtual ward model across their health and social care economy.
Quality and Safety
This course will enable you to master the concepts, methods and tools you need to lead successful quality improvement projects or become a quality improvement specialist.
Data Science and Analytics
This course is for anyone who wants to develop their data literacy, make more data-informed decisions and use data analytics to improve the quality and safety of care as well as the experience and satisfaction of patients.
September 8, 2022
IHLM is deeply saddened by the death of Queen Elizabeth II. Her Majesty was patron of more than 600 charities, many of them in the field of health and medical care.
May 30, 2022
There has never been a more urgent need to maximise the capacity and productivity of our healthcare facilities and services, but how can we do this?