Kate began her career as a senior nurse in some of London’s busiest and most specialised intensive care units, before moving into patient safety and risk management. For eight years she was the Head of Patient Safety with England’s National Patient Safety Agency where she led numerous programmes addressing vital issues such as patient deterioration and helped lead the three year ‘Patient Safety First’ campaign. She was also the Agency’s international lead in programmes undertaken jointly with the World Health Organisation and the US-based Joint Commission International. In addition to her extensive experience in healthcare organisations, Kate spent several years with the forensic healthcare team at PricewaterhouseCoopers (PwC), a consultancy.
Enthusiastic and unwavering in her drive for safe, high quality, compassionate patient care, Kate is today a specialist in patient safety, in which capacity she advises the Care Quality Commission – the body that regulates, inspects and accredits healthcare providers in England.
Quality and Safety
Discover how to set up effective error reporting systems, lead investigations into adverse incidents, implement successful patient safety improvement projects and design safer systems of care.
Employee Experience
Discover how to support, engage and retain your healthcare workforce when you need them the most.
Healthcare Strategy
Using case studies from hospitals, clinics and healthcare systems, this programme shows you how to design and execute a strategic project or plan in a healthcare organisation.
Productivity and Value
This course will enable you to accelerate your hospital’s post-pandemic recovery and implement proven strategies for transforming performance in the operating room.
Healthcare Leadership
Aimed at first time healthcare leaders and those aspiring to their first leadership role, this programme will enable you to improve teamwork and take responsibility for people and services.
Digital Transformation
This unique programme will benefit anyone who wants to understand the potential benefits of digital technologies in healthcare and how they can capture those benefits for their own organisation.
Healthcare Strategy
This programme provides you with practical tools for understanding patient needs and preferences, developing a marketing plan, building your healthcare brand and growing revenues.
Productivity and Value
This course will enable you and your healthcare organisation to achieve operational excellence by improving capacity, productivity and patient flow at every stage of care.
Healthcare Leadership
Our flagship programme for high-potential healthcare leaders: built around the core strategic management disciplines and designed to prepare you for more senior roles and greater responsibilities.
Patient Experience
A comprehensive course for progressive healthcare providers and professionals who want to design and deliver more person-centred, compassionate and responsive care.
Productivity and Value
This course gives you practical tools for making better financial decisions and maximising the financial performance of your healthcare organisation.
Digital Transformation
This course is designed to enable healthcare teams and professionals to set-up and manage their own virtual wards or spread the virtual ward model across their health and social care economy.
Quality and Safety
This course will enable you to master the concepts, methods and tools you need to lead successful quality improvement projects or become a quality improvement specialist.
Data Science and Analytics
This course is for anyone who wants to develop their data literacy, make more data-informed decisions and use data analytics to improve the quality and safety of care as well as the experience and satisfaction of patients.
September 8, 2022
IHLM is deeply saddened by the death of Queen Elizabeth II. Her Majesty was patron of more than 600 charities, many of them in the field of health and medical care.
May 30, 2022
There has never been a more urgent need to maximise the capacity and productivity of our healthcare facilities and services, but how can we do this?
Course starts: 31 October 2023
Location: Online
Course starts: 01 November 2023
Location: Online
