Employee Experience

Healthcare Employee and Caregiver Experience

How to support, engage and retain your healthcare workforce when you need them the most

About the course

Over the last couple of decades, patient experience has become widely recognised as one of the most important indicators of the quality of healthcare services.  However, despite being rightly praised as heroes by governments and the public during the global Covid-19 pandemic, we have failed to give equal attention to the experience of healthcare employees.  As a consequence, exhaustion, burnout and dissatisfaction have become so widespread that around one-third of nurses say they are likely to quit within the next year (Source: McKinsey & Company, 2021).  Before it is too late, we must take a fundamentally different approach to how we manage our healthcare workforce – an approach that creates workplaces where caregivers are safe, valued, supported and empowered.

This course will explore the causes, scale and impact of healthcare’s workforce crisis.  We will discover the true drivers of caregiver engagement and demonstrate how to put in place systems for getting real-time feedback on the experiences of nurses, physicians and other healthcare employees.  Most importantly, we will share IHLM’s Employee Engagement Model – a complete system of practical, evidence-based solutions that can be used by both senior leaders in the boardroom and frontline leaders at the bedside to put workforce health and well-being at the heart of their healthcare organisation.

Delivered via IHLM’s online e-learning platform, through live interactive Zoom webinars and one-to-one coaching, by joining this course you will become part of a global community of healthcare leaders dedicated to creating better working lives for employees and caregivers.

What you’ll learn

On completion of this course you’ll be able to:

  • understand the causes of the healthcare workforce crisis and its impact on both the quality of healthcare and the performance of healthcare providers
  • identify what matters to healthcare staff, what drives their engagement and what causes their disengagement
  • measure employee experience in your healthcare organisation and identify the early warning signs of burnout
  • describe IHLM’s Employee Engagement Model and define each of its eight domains
  • use the model to identify and implement practical, evidence-based solutions that transform caregiver experience and improve the engagement and retention of your healthcare workforce

How you’ll learn

This course is broken down into eight manageable weekly modules:

  • work through a carefully curated collection of online learning materials that include video lectures, podcasts, interviews and real-world case studies
  • evidence-based research from peer-reviewed publications will help you dig more deeply into topics that really interest you
  • one-to-one coaching sessions with the programme director will enable you to establish your personal learning objectives and apply what you learn in your workplace
  • you are not alone – you will interact with other course members, discuss the module content and collaborate on learning activities during weekly Zoom webinars facilitated by IHLM faculty
  • get feedback and earn professional certification by submitting weekly learning activities and practical assignments

This course should take approximately 4 – 6 hours per week.  You can expect to devote about 1 – 2 hours per week to watching video lectures and reading learning materials, 1 – 2 hours per week preparing for and participating in the webinar and 1 – 2 hours per week applying your knowledge through learning activities and practical assignments.  Every webinar is recorded so you can rewatch it at any time.

Who should take this course?

This course is for any healthcare leader or manager who wants to improve the experience and well-being of their team.

About the certificates

Upon successful completion of the course you’ll receive an:

  • IHLM Certificate of CPD Completion – This may be useful for course members who belong to professional bodies that have Continuing Professional Development requirements.  The course has an estimated 48 hours of guided learning.
  • IHLM Professional Certificate in Healthcare Employee and Caregiver Engagement – This is evidence of the skills and capabilities you’ve developed during the course.  The award of a professional certificate requires completion of learning activities and short practical assignments during each module that meet the standards described in the course handbook – which will be made available when you begin the course.

How to register

Ready to start?  Just click the ‘Register now’ button at the top of this page or use the ‘Ask us a question’ button if you’d like to talk to one of our course facilitators.  The fee for this course is £795 per person.  If you’d like to pay in instalments you can arrange this by contacting us at: registration@ihlm.org.

We provide discounts to organisations registering 3 or more staff in the course and can also provide a customised in-house version tailored to your organisation’s specific needs.

All registrations are subject to our terms and conditions which are available here. By registering for an IHLM course you are accepting these terms and conditions and agreeing to be bound by them.


Course Factfile

  • Next session: 6 September
  • Duration: 8 weeks
  • Commitment: 4-6 hours a week
  • Qualification: Certificate
  • Cost: £795

Find out more about Healthcare Employee and Caregiver Experience


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