IHLM work in partnership with healthcare providers and life sciences companies of all sizes to design and deliver learning solutions that are tailored to their unique needs and have a measurable impact on the outcomes that matter to them.
Customised courses take place whenever and wherever our client organisations choose – frequently combining in-person and online learning. Working backwards from the specific outcomes that our clients are focusing on, we define the teams, departments or professional groups that need to be targeted and identify the skills, knowledge and capabilities they will need in order to achieve success.
This enables us to align the learning and development of a healthcare organisation’s people with the strategic goals the organisation is striving to achieve: whether it is improving the quality and safety of patient care, building health economics and outcomes research capabilities, planning new projects, or preparing the next generation of leaders.
Most participants find the process of discussing, reflecting, and experimenting in the ‘safe space’ of an IHLM course to be a truly cathartic experience: a rare opportunity to reflect, review and rethink, liberated from workplace pressures and with the freedom to debate and resolve issues openly and productively.
Our customised courses are delivered by expert faculty whose background and expertise makes them ideally suited to researching and teaching in healthcare organisations. They have extensive experience gained in health economics and outcomes research or in senior healthcare leadership and are skilled teachers, coaches and facilitators.
Every IHLM course provides insights, analysis, frameworks and models that will empower healthcare leaders and HEOR professionals to transform both their own performance and that of their team, unit or organisation. Everything – from the course materials to the interactive case studies and collaborative exercises – is designed to maximise the impact and effectiveness of participants’ learning. All our courses and programmes combine in-person and digital learning that is accessed via our website.
A customised course is an important investment that must deliver value. IHLM uses a variety of mechanisms – including participant feedback, interviews and work-based projects – to evaluate the impact of a course and to review, where necessary, the effectiveness of its content and teaching methods in achieving the required learning outcomes.
While many client organisations require courses ranging from just three to five days, some require programmes containing multiple courses delivered across a number of months or years. Programmes containing multiple courses are often designed to enable participants to undertake work-based projects through which they are able to apply their learning and then return to the classroom to share and reflect on their experiences. When combined with assessed projects or assignments, multi-course programmes can often lead to the award of a recognised, regulated qualification
IHLM’s popular course on Patient Experience and Service Excellence is for progressive healthcare providers and professionals who want to design and deliver more person-centred, compassionate and responsive care.
Healthcare Leadership
Our flagship course for high-potential healthcare leaders: built around the core strategic management disciplines and designed to prepare you for more senior roles and greater responsibilities.
Patient Experience
A comprehensive course for progressive healthcare providers and professionals who want to design and deliver more person-centred, compassionate and responsive care.
HEOR Strategy
This course enables you to plan, design and manage the clinical and economic evidence needed to support market access, reimbursement and health technology assessment.
Health Technology Assessment
This course will enable you and your healthcare organisation to achieve operational excellence by improving capacity, productivity and patient flow at every stage of care.
Value Communication
Discover how to set up effective error reporting systems, lead investigations into adverse incidents, implement successful patient safety improvement projects and design safer systems of care.
Value Communication
This course will enable you to master the concepts, methods and tools you need to lead successful quality improvement projects or become a quality improvement specialist.
Health Economic Modelling
A practical, Excel-based course on how to design, build and present budget impact models for health technology assessments, business cases and value propositions.
Health Economic Modelling
This hands-on course shows you how to build, interpret and present cost-effectiveness and cost-utility models that measure the value of health interventions and guide healthcare decision-making.
Evidence Review and Synthesis
Discover how to plan, commission and evaluate rapid evidence reviews that generate accelerated, evidence-based insights in response to time-sensitive demands.
Real-World Evidence
A practical course that equips you to design, conduct, analyse and appraise observational studies that generate credible evidence for HTA bodies and payers.
Evidence Review and Synthesis
A practical course that will enable you to compile, appraise and summarise existing research using the “gold standard” in evidence-based decision-making.
HEOR Strategy
Discover how artificial intelligence is reshaping health economics and outcomes research — and what it means for the professionals who commission and undertake this work.
Value Communication
Discover how to transform clinical, economic and outcomes evidence into a compelling value story that convinces decision-makers and accelerates market access.
Health Technology Assessment
This case study-based course introduces you to the fundamentals of health technology assessment and how to get submissions right first time.
February 13, 2026
Introducing yourself properly is surely a basic necessity if we’re to be a respectful and trusted caregiver?
May 9, 2025
Can glove change help reduce the costs and improve the outcomes of caesarean sections – enabling obstetric teams to deliver more value-based care?
Course starts: 18 March 2026
Location: Online
Course starts: 27 March 2026
Location: Online
