The “Hello My Name Is…” campaign is a compassionate care campaign founded by the late Dr Kate Granger, a geriatrician and crusader for better patient care who launched a movement to remind healthcare staff of the importance of introducing themselves properly to patients. Thanks to her work a small, human-centred change is making meaningful improvements to patient experience.
But, in an ideal world, should Dr Granger’s campaign have ever been necessary? Introducing yourself properly is surely essential to becoming a trusted caregiver?
And wouldn’t patients be less anxious and more satisfied with their care if a standardised communication framework was universally adopted across all hospitals?
In fact, shouldn’t health payers, whether public or private, be helping to focus healthcare leader’s attention on patient experience by explicitly tying hospital reimbursement to patient satisfaction scores?
These are just a few of the questions we explore and answer in the Institute of Healthcare Leadership and Management’s patient experience and service excellence course – a course for anyone who wants to design and deliver more person-centred, compassionate and responsive care.
Click here to learn more about the Patient Experience and Service Excellence course
Patient Experience
A comprehensive course for progressive healthcare providers and professionals who want to design and deliver more person-centred, compassionate and responsive care.
Value Communication
Discover how to set up effective error reporting systems, lead investigations into adverse incidents, implement successful patient safety improvement projects and design safer systems of care.
Healthcare Leadership
Our flagship course for high-potential healthcare leaders: built around the core strategic management disciplines and designed to prepare you for more senior roles and greater responsibilities.
Value Communication
This course will enable you to master the concepts, methods and tools you need to lead successful quality improvement projects or become a quality improvement specialist.
Health Economic Modelling
A practical, Excel-based course on how to design, build and present budget impact models for health technology assessments, business cases and value propositions.
Health Economic Modelling
This hands-on course shows you how to build, interpret and present cost-effectiveness and cost-utility models that measure the value of health interventions and guide healthcare decision-making.
Evidence Review and Synthesis
Discover how to plan, commission and evaluate rapid evidence reviews that generate accelerated, evidence-based insights in response to time-sensitive demands.
Real-World Evidence
A practical course that equips you to design, conduct, analyse and appraise observational studies that generate credible evidence for HTA bodies and payers.
Evidence Review and Synthesis
A practical course that will enable you to compile, appraise and summarise existing research using the “gold standard” in evidence-based decision-making.
HEOR Strategy
Discover how artificial intelligence is reshaping health economics and outcomes research — and what it means for the professionals who commission and undertake this work.
Value Communication
Discover how to transform clinical, economic and outcomes evidence into a compelling value story that convinces decision-makers and accelerates market access.
Health Technology Assessment
This case study-based course introduces you to the fundamentals of health technology assessment and how to get submissions right first time.
HEOR Strategy
This course enables you to plan, design and manage the clinical and economic evidence needed to support market access, reimbursement and health technology assessment.
Health Technology Assessment
This course will enable you and your healthcare organisation to achieve operational excellence by improving capacity, productivity and patient flow at every stage of care.
February 13, 2026
Introducing yourself properly is surely a basic necessity if we’re to be a respectful and trusted caregiver?
May 9, 2025
Can glove change help reduce the costs and improve the outcomes of caesarean sections – enabling obstetric teams to deliver more value-based care?
Course starts: 07 April 2026
Location: Online
Course starts: 01 May 2026
Location: Online
