After over fifteen years as a consultant general and vascular surgeon in the UK, Dr Hesham Souka has recently been appointed as the Medical Director of Amina Hospital in Ajman, UAE. Part of Anglo-Arabian Healthcare, the hospital was established to provide world-class medical and surgical expertise. Dr Souka participated in IHLM’s Certificate in Healthcare Leadership and Management and shared his thoughts about the course with us.
What we are trying to establish in Amina Hospital is a hospital in the heart of Ajman that’s run like any western facility in Europe or the United Kingdom, where I came from. That’s my main challenge: to have a hospital with a culture that is different from a lot of the hospitals around it in the area.
Attending this management course was particularly useful. I would reflect on one of the slides in the course. One of the early slides was talking about learning to become a good manager. You do that through experience – which is reflecting on your own mistakes and your own successes as well; through exposure – which is watching others making mistakes but also taking the right decisions; and the third component is acquiring knowledge. Acquiring knowledge can be through reading a book, but this is the poorest component in your trying to achieve, trying to become a manager. The course itself allowed me to interact with the two educators, and this helped to concentrate the knowledge in a nutshell. It helped me a lot to reflect on the experience and the exposure that I had in the past. So that was great.
As a result of this course my thoughts are a little bit more focused on what I need to achieve in our organisation. So it’s clear in my mind now that the first task is to provide a superb customer service to our patients and I will try to engage my colleagues and get them subscribing to the same idea. If I do that, I’ll call it a success!
I would definitely recommend this course and I would definitely try to find a way for my colleagues to attend the course, or even a smaller version of it if it’s difficult to take the five days off from our busy schedule. But the contents of the course definitely are something that managers would like to share with their managerial team at different levels in the organisation.
Healthcare Leadership
Our flagship course for high-potential healthcare leaders: built around the core strategic management disciplines and designed to prepare you for more senior roles and greater responsibilities.
Productivity and Value
This course will enable you and your healthcare organisation to achieve operational excellence by improving capacity, productivity and patient flow at every stage of care.
Patient Experience
A comprehensive course for progressive healthcare providers and professionals who want to design and deliver more person-centred, compassionate and responsive care.
Quality and Safety
Discover how to set up effective error reporting systems, lead investigations into adverse incidents, implement successful patient safety improvement projects and design safer systems of care.
Employee Experience
Discover how to support, engage and retain your healthcare workforce when you need them the most.
Healthcare Strategy
Using case studies from hospitals, clinics and healthcare systems, this programme shows you how to design and execute a strategic project or plan in a healthcare organisation.
Productivity and Value
This course will enable you to accelerate your hospital’s post-pandemic recovery and implement proven strategies for transforming performance in the operating room.
Healthcare Leadership
Aimed at first time healthcare leaders and those aspiring to their first leadership role, this programme will enable you to improve teamwork and take responsibility for people and services.
Digital Transformation
This unique programme will benefit anyone who wants to understand the potential benefits of digital technologies in healthcare and how they can capture those benefits for their own organisation.
Healthcare Strategy
This programme provides you with practical tools for understanding patient needs and preferences, developing a marketing plan, building your healthcare brand and growing revenues.
Productivity and Value
This course gives you practical tools for making better financial decisions and maximising the financial performance of your healthcare organisation.
Digital Transformation
This course is designed to enable healthcare teams and professionals to set-up and manage their own virtual wards or spread the virtual ward model across their health and social care economy.
Quality and Safety
This course will enable you to master the concepts, methods and tools you need to lead successful quality improvement projects or become a quality improvement specialist.
Data Science and Analytics
This course is for anyone who wants to develop their data literacy, make more data-informed decisions and use data analytics to improve the quality and safety of care as well as the experience and satisfaction of patients.
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Pretty much everyone working in business or management has heard of the MBA degree. However, few healthcare leaders have the time, money or need for such a lengthy and expensive programme.
September 8, 2022
IHLM is deeply saddened by the death of Queen Elizabeth II. Her Majesty was patron of more than 600 charities, many of them in the field of health and medical care.
